Refund Policy

Return & Refund Policy

  • We accept unused products return within 30 days after customer receive it.
  • We only accept unused full box products return. The products should be all new and in good condition with original packaging.
  • We do NOT accept left over sheets returns.

  

Return Procedures

  • Please read our return policy before you want to start a return.
  • If your products compliance our policy, you may contact us for a return.
  • Please send us some photos to show the tiles and the package you are going to return.
  • Once your return is approved, we will send you our warehouse address.
  • Please send us a tracking number after shipping the products back.

 

Refund

  • Generally, we will issue a refund within 48 hours after we receive your return.
  • Shipping costs are non-refundable.
  • We cannot provide refunds for tiles that are broken in return transit.